At CasaHaven Living, we want you to shop with confidence. This Return and Refund Policy explains how we handle returns, exchanges, and refunds for purchases made through casahavenliving.store.
Returns
We accept returns within 7 days of delivery. To be eligible, the item must be unused, undamaged, and in its original packaging with proof of purchase. Products that show signs of use, wear, or damage caused by the customer will not be accepted.
Exchanges
If you received a defective or incorrect product, we are happy to exchange it for the correct item at no additional cost. Please notify us within 48 hours of delivery so we can arrange a prompt replacement.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days to your original payment method. Shipping charges are non-refundable unless the return is due to our error.
Non-Returnable Items
Certain items cannot be returned, including clearance or sale products, customized items, and products marked as non-returnable on the product page.
Return Process
To initiate a return, please contact us at info@casahavenliving.store with your order number and reason for return. Once approved, we will provide you with instructions for sending the item back to us. Customers are responsible for return shipping costs unless the product delivered was defective or incorrect.
Contact Us
For questions or assistance regarding this Return and Refund Policy, please contact us:
Email: info@casahavenliving.store
Address: Office 26, 3rd Floor, Silver City Plaza, G 11 Markaz, Sector G 11, Islamabad, Pakistan